Effective October 8, 2026
Villa Oasis San Diego (“Villa Oasis,” “we” or “us”) respects your privacy. This policy explains what information we collect through villaoasissandiego.com, how we use it and the choices you have. It applies to this website only. If you become a client, your treatment records are protected by separate laws and by our Notice of Privacy Practices.
Information we collect
Information you give us. When you complete a contact or benefit verification form, use our chat feature, or call or email us, we collect the details you provide, such as your name, email address, phone number, ZIP code, who you are inquiring for, the services you are interested in, any message you write and the insurance information you submit so we can verify your benefits.
Information collected automatically. When you visit the site, we and our service providers may collect your IP address, browser and device type, the pages you view, the site that referred you and similar usage data through cookies and analytics tools.
How we use information
- To respond to your inquiry, schedule tours and speak with you about admission
- To verify your insurance benefits, with your authorization
- To understand how the site is used and to improve it
- To protect the site from spam, abuse and security threats
- To comply with legal obligations
Confidentiality of treatment information
Substance use disorder treatment records are protected by federal law, including HIPAA and 42 CFR Part 2. Information you submit through this website before admission is used only to respond to your inquiry. Once you become a client, your health information is governed by those laws and by our Notice of Privacy Practices. Please do not include detailed medical information in website forms or chat. If you have something sensitive to share, call us at 619-768-0915.
How we share information
We share information only with service providers that help us operate the site and respond to inquiries, such as website hosting, form processing, spam protection, analytics and communications tools, and only as needed for those purposes. We may contact your insurance company to verify benefits when you ask us to. We may disclose information when required by law. We do not sell your personal information.
Cookies and analytics
We use a limited set of cookies and similar technologies to operate the site and understand how visitors find us. These include Google Analytics and Google Tag Manager, which help us measure site traffic; CallRail, which displays tracking phone numbers so we can tell which source led to a call; our Tidio chat feature; and Google reCAPTCHA, which protects our forms from spam. We do not use advertising or remarketing cookies. You can block or delete cookies through your browser settings, although some site features may not work as intended. Our site does not currently respond to ‘Do Not Track’ signals.
Your California privacy rights
If you are a California resident, you may request to know what personal information we have collected about you, to have it corrected or deleted, and to opt out of any sale or sharing of your information. We will not discriminate against you for exercising these rights. Information that is protected health information under HIPAA or a record protected by 42 CFR Part 2 is governed by those laws instead. To make a request, contact us using the details below.
Data security and retention
We use reasonable administrative and technical safeguards to protect the information collected through this site. No method of transmission over the internet is completely secure. We keep inquiry information only as long as needed for the purposes described above or as required by law.
Children
This website is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from minors through the site.
Links to other sites
Our site may link to websites we do not control. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last revised.
Contact us
Villa Oasis San Diego
14980 Rancho Santa Fe Farms Road, Rancho Santa Fe, CA 92067
Phone: 619-768-0915
Email: admissions@villaoasissandiego.com